#SMMCS Social networks allow consumers to sing praise or vent frustrations to an audience of hundreds, or even thousands, with the click of a button. This is both a threat and an opportunity for large organizations. The first step in developing Social Customer Services is to develop a listening programme. But this raises a lotContinueContinue reading “How to Use Social Media for Customer Service”
Tag Archives: Our Social Times
Social Media Monitoring #MSM12
#MSM12 Join the conversation Social media monitoring is now an essential activity for any large organization. Capturing real-time insights into what people are saying about your company, products, staff and competitors offers direct benefits in terms of brand management, marketing, product development and customer support. But with more than 400 social media monitoring tools onContinueContinue reading “Social Media Monitoring #MSM12”
SO! What? SOcial 